National Assessment and Accreditation Council (NAAC)
Student Satisfaction Survey Key Indicator - 2.7.1 Under Criterion II of Teaching – Learning and Evaluatio
Guidelines for Students
NAAC (National Assessment and accreditation council) is conducting a Student Satisfaction
Survey regarding Teaching – Learning and Evaluation, which will help to upgrade the quality
in higher education. A student will have to respond to all the questions given in the following
format with her/his sincere effort and thought. Her/his identity will not be revealed.
Instructions to fill the questionnaire
All questions should be compulsorily attempted.
Each question has five responses, choose the most appropriate one.
The response to the qualitative question no. 21 is student’s opportunity to give
suggestions or improvements; she/he can also mention weaknesses of the institute
here. (Kindly restrict your response to teaching learning process only)
Criterion II- Teaching–Learning and Evaluation
Student Satisfaction Survey on Teaching Learning Process
Following are questions for online student satisfaction survey regarding teaching
learning process.
1. How much of the syllabus covered in the class?
85 to 100%
70 to 84%
55 to 69%
30 to 54%
Below 30%
2. How well did the teachers prepared for the classes?
Thoroughly
Satisfactorily
Poorly
Indifferently
Won’t teach at all
3. How well were the teachers able to communicate?
Always effective
Sometimes effective
Just satisfactorily
Generally ineffective
Very poor communication
4. The teacher’s approach to teaching can best be described as
Excellent
Very good
Good
Fair
Poor
5. Fairness of the internal evaluation process by the teachers.
Always fair
Usually fair
Sometimes unfair
Usually unfair
Unfair
6.Was your performance in assignments discussed with you?
Every time
Usually
Occasionally/Sometimes
Rarely
Never
7.The institute takes active interest in promoting internship, student exchange, field visit opportunities for students.
Regularly
Often
Sometimes
Rarely
Never
8.The teaching and mentoring process in your institution facilitates you in cognitive, social and
emotional growth.
Significantly
Very well
Moderately
Marginally
Not at all
9.The institution provides multiple opportunities to learn and grow.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
10.Teachers inform you about your expected competencies, course outcomes and programme outcomes.
Every time
Usually
Occasionally/Sometimes
Rarely
Never
11.Your mentor does a necessary follow-up with an assigned task to you.
Every time
Usually
Occasionally/Sometimes
Rarely
Usually
12. The teachers illustrate the concepts through examples and applications.
Every time
Usually
Occasionally/Sometimes
Rarely
Never
13.The teachers identify your strengths and encourage you with providing right level of
challenges.
Fully
Reasonably
Partially
Slightly
Unable to
14.Teachers are able to identify your weaknesses and help you to overcome them.
Every time
Usually
Occasionally/Sometimes
Rarely
Never
15.The institution makes effort to engage students in the monitoring, review and continuous
quality improvement of the teaching learning process.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
16.The institute/ teachers use student centric methods, such as experiential learning, participative
learning and problem solving methodologies for enhancing learning experiences.
To a great extent
Moderate
Some what
Very little
Not at all
17. Teachers encourage you to participate in extracurricular activities
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
18. Efforts are made by the institute/ teachers to inculcate soft skills, life skills and employability
skills to make you ready for the world of work.
To a great extent
Moderate
Some what
Very little
Not at all
19. What percentage of teachers use ICT tools such as LCD projector, Multimedia, etc. while
teaching.
Above 90%
70 – 89%
50 – 69%
30 – 49%
Below 29%
20. The overall quality of teaching-learning process in your institute is very good.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
21. Give three observation / suggestions to improve the overall teaching – learning experience
in your institution.
